Shipping

SHIPPING INFORMATION

Orders are packed and shipped daily, Monday through to Friday (except public holidays).

Please expect delays over public holidays, extreme weather conditions and property access for delivery.

For shipment updates please use the tracking link provided or contact your local postal service with your tracking number. 

Please note, shipping charges are not refunded in the case of a return. 

By accepting our terms and conditions upon placing your order you agree that Rock Olive is not liable for any delay in delivery. Please allow an additional 5 to 7 business days for delivery of any orders to Western Australia or outside of a metropolitan area.

We have limited control over delivery times and recommend phoning the carrier listed on your email notification. Drivers are not hired by Rock Olive and therefore out of our control.  Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party.  

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.

Any shipments to the UAE must be to a PO Box.

*We currently are not shipping to Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal and Afghanistan due to unreliable postal services.

* Rock Olive is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by Rock Olive or refunded. Please check with your local government before ordering. 

AUSTRALIA SHIPPING CHARGES

Standard Shipping: AUD $10 

Express Shipping: AUD $15 

FREE SHIPPING: ORDERS OVER AUD $150

• Deliveries within Australia are shipped via local courier or Australia Post.
• Delivery usually takes between 2 - 10 working days depending on your location and seasonal delays such as peak Christmas season.
• A tracking number will be sent to you once your order has been shipped together with a link to track your shipment.
• For shipment updates please use the tracking link provided.  

NEW ZEALAND SHIPPING CHARGES

USA SHIPPING CHARGES

Standard Shipping: AUD $29.95 for orders less than AUD $350

FREE SHIPPING: ORDERS OVER AUD $350

Delivery usually takes between 5 - 12 working days depending on your location and seasonal delays such as peak Christmas season.

• A tracking number will be sent to you once your order has been shipped together with a link to track your shipment.
• For shipment updates please use the tracking link provided.  
• Orders are shipped via Australia Post which then transfers to USPS once in the United States. 

REST OF WORLD SHIPPING CHARGES 

Standard Shipping: AUD $35 on all orders
FREE SHIPPING: ORDERS OVER AUD $350 

• International orders are shipped via tracked Australia Post, which utilizes your countries local postal service.
• A tracking number will be sent to you once your order has been shipped together with a link to track your shipment.
• International deliveries on average take 5 - 12 working days, however, some Countries will be longer than this depending on your local postal service.
• International shipments are shipped via tracked Australia Post which utilizes your local postal service in your country.

Please Note: All orders placed to UAE, Qatar, Oman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service.

See our Returns Section for full info. 

Questions?
Email us here